Frequently Asked Questions
If the FAQ answer is incomplete, please contact us for an explanation. Welcome your inquiry！
What kind of customization services do you accept?
We offer comprehensive customization, including structural design, size adjustment, specific light color (CCT/CRI), smart control integration (DALI, 0-10V, App control), and custom packaging/logo. Our engineers will work closely with you to turn your concepts into reality.
What is the typical lifespan of your LED fixtures? How about light decay?
Our LED products use high-quality chips and advanced thermal design, with a theoretical lifespan of up to 50,000 hours. Under normal conditions, this means you can use them for over 10 years. We strictly control light decay, ensuring a luminous flux maintenance rate of no less than 90% within 3 years, which is far superior to industry standards, guaranteeing long-lasting, bright illumination.
What is your typical production lead time?
Lead time depends on order complexity and quantity. Standard products usually take 15-25 working days, while customized products may take longer. We will provide an accurate delivery schedule when you place your order.
Can I get a sample before placing a large order? What is your sample policy?
Yes, we provide samples for quality evaluation. Samples are typically charged, but the fee can be credited towards your subsequent bulk order. Please contact our sales representatives for specific details.
What payment methods do you accept?
We accept various methods, including T/T, L/C (for large orders), and PayPal (for samples/small orders). Our typical payment term is 30-50% deposit, with the balance paid before shipment. Specific details can be negotiated with our sales team.
Who should I contact for technical support or after-sales issues?
Each client is assigned a dedicated account manager and support team. For any technical or after-sales issues, contact your account manager, who will coordinate internal resources to provide a swift, professional solution.
Innovative Design
An outstanding design team brings you innovative product designs
Strict Quality Control
An experienced production team ensures the quality of the products
Perfect Service
A perfect service system is here to solve your problems before and after sales
Our Cooperation Process
We take every step and detail of our cooperation equally seriously to ensure a smooth collaboration.
1. Initial Communication
Client outlines initial needs, project scope, and budget.
2. Solution Design
Our professional team provides customized lighting design solutions and product recommendations.
3. Business Negotiation
Both parties discuss details of the solution, quotation, delivery time, and finalize terms.
4. Contract Signing
After confirming all terms, a formal contract is signed and the client pays the deposit.
5. Production & Manufacturing
We arrange production strictly according to the contract and quality standards, keeping the client updated on progress.
6. Quality Inspection & Delivery
Products undergo strict quality inspection after production. We arrange secure and fast logistics for delivery after the final payment.
7. After-Sales Support
We provide installation guidance, user training, and long-term warranty service to ensure a worry-free experience.
Make the world a better place!
Contact us immediately to get a free project plan consultation.